Privacy policy

Privacy Policy – EMELODY

1. General

Welcome to the EMELODY website (the “Website”).

The Website is operated by:

EMELODY
Company No.: 302141825
Address: Moshav Azaria 78, Israel
(hereinafter: the “Company,” “EMELODY,” “we,” “us,” or the “Website Operator”).

We respect the privacy of our users and customers and consider the protection of personal information to be an important value.

This Privacy Policy is intended to explain what personal information we may collect in connection with your use of the Website, how we use it, with whom we may share it, how we retain it, and what rights you may have with respect to your personal information.

This Privacy Policy applies to the use of the Website, purchases made through the Website, communications with the Company, and other interactions carried out through the Website and its services.

Use of the Website is also subject to the Website Terms and Conditions and the Shipping, Cancellation, Returns, Exchanges and Store Credit Policies published on the Website.

This Privacy Policy may be updated from time to time, including as a result of technological, business, legal, or regulatory changes. The updated version of this Privacy Policy will be published on the Website.

In the event of any conflict between this Privacy Policy and any mandatory provision of law, the applicable law shall prevail.

2. Personal Information We Collect

For the purpose of operating the Website, providing services, processing orders, and managing our business activities, we may collect personal information provided by you or generated through your use of the Website.

Depending on how you use the Website, the information we may collect may include:

  • Full name;

  • Shipping address and billing address;

  • Telephone number;

  • Email address;

  • Order and purchase information;

  • Products purchased;

  • Order history;

  • Information required to process returns, exchanges, and cancellations;

  • Content of customer service communications;

  • Information you voluntarily provide when contacting us;

  • Technical information relating to your use of the Website.

We do not request personal information that is unrelated to the purpose for which it is collected.

3. Information You Provide to Us

Personal information may be provided to us, among other occasions, when you:

  • Make a purchase through the Website;

  • Provide information for delivery purposes;

  • Create an account, where such functionality is available;

  • Contact customer service;

  • Request a cancellation, return, exchange, or store credit;

  • Subscribe to receive marketing communications or updates;

  • Use other features or services offered through the Website.

Certain information may be required in order for us to complete a purchase, arrange delivery, respond to an inquiry, or provide a specific service.

Failure to provide information required for a particular service may prevent us from providing that service or completing the relevant transaction.

4. Information Collected Automatically

When you use the Website, certain technical information may be collected automatically through Shopify systems and technologies associated with the operation of the Website.

Such information may include, among other things:

  • IP address;

  • Browser type;

  • Device type;

  • Operating system;

  • Language and regional settings;

  • Date and time of access to the Website;

  • Pages visited;

  • Actions performed on the Website;

  • Technical data required for Website security and operation.

This information may be used to operate the Website properly, maintain security, identify technical issues, prevent misuse, and improve the user experience.

The Website is operated using the Shopify platform. Accordingly, some information may be collected and processed through Shopify systems in connection with Shopify’s role as an e-commerce platform provider and in accordance with its privacy policy and terms. Shopify provides merchants with tools for configuring customer privacy, cookies, pixels, and data-sharing settings. Shopify customer privacy settings

5. Cookies and Similar Technologies

The Website may use Cookies and similar technologies for purposes such as operating the Website, maintaining preferences, security, improving the user experience, preventing improper activity, and performing functions necessary to operate the online store.

Cookies are small files stored on a user’s device while using the Website.

Some Cookies may be essential for the operation of the Website, while others may be used for functional, statistical, or other purposes, depending on the tools actually enabled on the Website.

At this time, the Website does not use Google Analytics.

If Google Analytics, Meta Pixel, advertising tools, analytics tools, or other tracking technologies are added to the Website in the future, this Privacy Policy and the Website’s privacy settings will be updated accordingly, where required.

Shopify allows merchants to enable and configure a cookie banner and privacy preferences through the store administration system. Where third-party Cookies or Pixels are used, additional configurations may be required depending on the tools actually implemented. Shopify privacy settings

Some Cookie settings may be managed through your browser settings or through privacy preference tools made available on the Website, where applicable.

6. Purposes for Which We Use Information

We may use personal information collected for the following purposes:

  • Processing and fulfilling orders;

  • Billing and payment processing;

  • Product delivery and shipping;

  • Processing returns, exchanges, cancellations, and store credit;

  • Providing customer service;

  • Responding to inquiries and requests;

  • Managing invoices, documents, and business records;

  • Maintaining the proper and secure operation of the Website;

  • Preventing fraud, misuse, and unauthorized activity;

  • Improving the Website, services, and shopping experience;

  • Internal operational analysis of Website activity;

  • Complying with applicable laws and legal obligations;

  • Protecting the Company’s rights and managing legal proceedings, where necessary;

  • Sending marketing information, promotions, and updates, subject to applicable law and any required consent.

We will not use personal information for a purpose unrelated to the purpose for which it was collected, except where permitted or required by law.

7. Payment Processing

Payments made through the Website may be processed using third-party payment and payment-processing providers.

Payment details may be entered directly into the payment provider’s system, depending on how the payment system is configured on the Website, and may not necessarily be stored by EMELODY itself.

The payment provider may process information such as transaction details, payment information, and data required to authorize the transaction, prevent fraud, secure payments, and comply with applicable legal requirements.

Use of payment-processing services is also subject to the terms of service and privacy policy of the relevant payment provider.

Once the payment provider has been selected and integrated into the Website, this Privacy Policy may be updated to identify the provider by name, where appropriate or required.

8. Shipping and Sharing Information with Delivery Companies

For the purpose of delivering an order, we may provide shipping companies or logistics providers with the information necessary to complete the delivery.

Such information may include:

  • Name;

  • Delivery address;

  • Telephone number;

  • Order details required to fulfill the delivery.

The information will be provided for the purposes of delivery, coordinating delivery, and providing the relevant service.

9. Service Providers and Third Parties

We may use third-party service providers to operate our business and Website.

Depending on the services we actually use, these providers may include:

  • Shopify and providers associated with the operation of the platform;

  • Payment and payment-processing providers;

  • Shipping and logistics companies;

  • Hosting and backup providers;

  • Customer service and communication providers;

  • Technology and information-security providers;

  • Business, accounting, and legal service providers;

  • Email or marketing service providers, where such services are used;

  • Other providers necessary to operate the Website and provide its services.

The Company does not permit service providers to use personal information provided to them for purposes unrelated to the purposes for which the information was provided, subject to applicable contractual arrangements and law.

10. Shopify and Services Provided Through Shopify

The Website is operated on the Shopify platform.

Shopify may process personal information relating to customers for the purpose of providing its platform services, including operating the store, processing orders, security, functionality, and various e-commerce features.

Shopify publishes information regarding its processing of information, subprocessors, and privacy and security practices. Shopify subprocessors

Where applicable, information may be processed or stored through systems located outside Israel, depending on the services used and subject to applicable law.

11. Transfer of Information Outside Israel

Some of the service providers we use may operate systems, servers, or services outside Israel.

Accordingly, personal information may be processed or stored outside Israel, depending on the services actually used.

In all cases, the Company will act in accordance with applicable legal requirements governing the transfer of personal information outside Israel.

Shopify states that its services may involve various subprocessors and systems, including outside the country in which a merchant operates, depending on the services used. Shopify privacy and international data transfers

12. Marketing Communications

EMELODY may invite customers to subscribe to receive marketing communications, promotions, benefits, and updates.

Marketing communications will be sent in accordance with applicable law and any consent required by law.

A customer who does not wish to continue receiving marketing communications may unsubscribe using the mechanism provided in the relevant communication or by contacting us.

Unsubscribing from marketing communications will not prevent us from sending service-related communications or communications required for the processing of an order or the provision of a service, to the extent permitted or required by law.

13. Anonymous and Statistical Information

We may use information that does not personally identify an individual, including aggregated and statistical data, for purposes such as improving the Website, analyzing business activity, business planning, and improving our services.

Information that does not permit the identification of a specific individual may also be used by the Company for additional business purposes, subject to applicable law.

14. Data Retention

We will retain personal information for the period reasonably necessary for the purposes for which it was collected, for processing transactions and providing services, complying with legal obligations, maintaining business records, protecting the Company’s rights, and handling disputes or legal proceedings, where applicable.

The retention period may vary depending on the type of information and the purpose for which it is retained.

When personal information is no longer required and is not subject to a legal or other legitimate retention requirement, we may delete it, anonymize it, or restrict its use, subject to available technological means and the circumstances.

15. Data Security

The Company implements reasonable technical and organizational measures designed to protect personal information held or processed by it against unauthorized access, misuse, alteration, loss, or disclosure.

Security measures may include access controls, restriction of permissions, technological safeguards, confidentiality requirements, and other measures appropriate to the nature of the information and the relevant risks.

Even where reasonable security measures are implemented, no system can guarantee absolute protection against every possible security incident.

Shopify states that it maintains an information security program that includes technical and organizational safeguards for protecting personal information, including access controls, system security, incident management, and business continuity measures. Shopify security and privacy information

16. Your Rights Regarding Personal Information

Subject to applicable law, you may have certain rights regarding personal information held about you.

Among other things, Israeli law recognizes the right to review personal information concerning an individual held in a database and the right to request correction of information that is not correct, complete, clear, or up to date. Israeli Privacy Protection Law Amendment 13 – Government of Israel

Subject to applicable law, you may contact us to request:

  • Access to personal information held about you;

  • Correction of information that is inaccurate, incomplete, unclear, or not up to date;

  • Consideration of a request to delete information where a right to deletion exists under applicable law;

  • Removal of your details from marketing communications;

  • Additional information concerning the processing of your personal information.

For the protection of our customers’ privacy, we may require identity verification before processing a request.

Requests may be submitted to:

Email: atiaashani@gmail.com

We will process requests in accordance with applicable law and the circumstances of the request.

17. Information Provided to Customer Service

When you contact us by email, WhatsApp, telephone, or another communication channel, we may retain the content of your inquiry and the information provided in connection with it.

This information may be used to provide customer service, investigate the inquiry, handle an order, document customer service interactions, improve our services, protect our legal interests, and comply with our obligations, as applicable.

18. Links to Third-Party Websites

The Website may contain links to websites, applications, or services operated by third parties.

Our Privacy Policy does not apply to the websites or services of such third parties.

We recommend reviewing the privacy policy of any external service before providing personal information through it.

19. Minors

The Website is intended for the general public and for the purchase of products by consumers in accordance with applicable law.

We do not knowingly seek to collect personal information from minors beyond what is necessary to provide our services and as permitted or required by applicable law.

If we become aware that personal information has been collected in violation of applicable law, we will take appropriate action based on the circumstances and the obligations applicable to us.

20. Changes to This Privacy Policy

We may update this Privacy Policy from time to time, including as a result of changes to our business activities, changes to the Website, the addition of new services or providers, technological changes, or changes in legal requirements.

The updated version of the Privacy Policy will be published on the Website and will include the date of the update, where required.

We recommend reviewing this Privacy Policy from time to time.

21. Data Controller and Contact Information

The entity responsible for the personal information collected as part of EMELODY’s activities is:

EMELODY
Company No.: 302141825
Address: Moshav Azaria 78, Israel
Email: atiaashani@gmail.com
Telephone / WhatsApp: 054-645-8282

For any question regarding this Privacy Policy or the processing of personal information, you may contact us using the details above.

22. Governing Law

This Privacy Policy, the use of the Website, and the processing of personal information in connection with EMELODY’s activities shall be governed by the laws of the State of Israel, subject to any mandatory law applicable to the matter.

Last Updated: August 2026

EMELODY