Returns, Exchanges, Refunds and Store Credit Policy

Dear Customer,

Before making a purchase on our website, we recommend that you carefully review this policy and consult the size chart available on the website in order to select the most suitable size.

This policy is subject to the provisions of applicable law, including the Israeli Consumer Protection Law, 1981, and the regulations enacted thereunder. In the event of any conflict between this policy and a mandatory provision of law, the applicable law shall prevail.

1. Order Cancellation Before Shipment

If you wish to cancel an order after it has been placed and before the order has been handed over to the shipping company, please contact our customer service as soon as possible.

You may contact us via WhatsApp at 054-645-8282 or through the contact details provided on the website.

Cancellation of an order prior to shipment, where permitted by law, will be handled in accordance with this policy and the applicable legal requirements.

2. Cancellation of a Distance Sale Transaction

Under applicable law, a distance sale transaction may, subject to the conditions and exceptions established by law, be cancelled within the statutory cancellation period.

For cancellations that are not due to a defect, non-conformity, or failure to deliver on time, a cancellation fee may apply in the amount of 5% of the transaction price or NIS 100, whichever is lower, in accordance with applicable law.

No cancellation fee will be charged where the cancellation is due to a defect in the product, a discrepancy between the product and the details provided at the time of purchase, or failure to deliver the product on time, subject to applicable law.

Refunds will generally be issued using the original payment method, subject to applicable law and the procedures of the relevant credit card company or PayPal, as applicable.

Any refund due to the customer will be processed within the timeframes required by law.

3. Cancellation Methods

A cancellation request may be submitted through any cancellation method required or permitted by applicable law and through the contact details published on the website.

You may contact us through:

• Telephone: 054-645-8282
• WhatsApp: (+972) 54-645-8282
• Email: atiaashani@gmail.com
• Any additional method that we are required to provide under applicable law.

Where required by law, cancellation through the website will be available through the cancellation mechanism provided on the website.

4. Returning a Product Following Cancellation

Where applicable law requires the customer to return a product following cancellation, the product must be returned in accordance with applicable law and the instructions provided by our customer service team.

For cancellations due to a change of mind, where the product is legally eligible for cancellation, the customer may be responsible for the cost of returning the product, to the extent permitted by law.

Where the cancellation is due to a defect, non-conformity, or failure to deliver on time, the parties will act in accordance with applicable law, including with respect to the method and cost of returning the product.

5. Condition of Returned Products

Where permitted by law, customers are requested to return products in the condition in which they were received, including the original tags and packaging, to the extent possible.

Nothing in this section shall limit any cancellation or other right granted to the customer under applicable law.

Where a product has been used beyond reasonable inspection or has been damaged, the company may act in accordance with applicable law regarding any loss in value caused by such use or damage.

6. Swimwear – Products That Come Into Direct Contact With the Body

Due to the nature of swimwear and the hygiene considerations involved, certain products may be subject to statutory restrictions on returns or cancellations.

In particular, products that are excluded from cancellation rights under applicable law due to hygiene or health considerations may not be eligible for cancellation or return, subject to applicable law.

This provision does not limit any rights the customer may have in the event of a defective product, non-conformity, or any other right granted under applicable law.

7. Size Exchanges

We offer size exchanges, subject to availability of the requested size and the exchange terms published on the website.

A size exchange is a service offered by the company and does not limit any cancellation rights granted to the customer under applicable law.

Products returned for a size exchange must be in proper condition and comply with the conditions applicable to the relevant product and with applicable law.

Shipping costs associated with a size exchange will be borne by the customer to the extent permitted by law and as specified when the exchange is arranged.

8. Store Credit

Where the customer chooses, where permitted, to receive store credit instead of an exchange or monetary refund, the credit will be issued in accordance with the amount and terms agreed upon at the time of the return.

Store credit for purchases on the website will remain valid for two years from the date of issuance, unless applicable law requires a different period.

Store credit cannot be exchanged for cash, except where required by applicable law.

9. Sale and Promotional Items

Products purchased as part of a SALE, end-of-season sale, or special promotion are subject to the same legal framework applicable to the transaction and to the terms published on the website at the time of purchase.

Participation in a promotion does not limit any rights granted to the customer under applicable law.

Where the company offers a specific or additional exchange or return policy as part of a promotion, the relevant terms will be clearly stated as part of the promotion.

10. Gift or Complimentary Products

No monetary refund will be issued for a product for which the customer did not pay any monetary consideration, subject to any rights granted under applicable law.

Where the company offers an exchange or store credit for a gift, such exchange or credit will be provided in accordance with the applicable website policy and applicable law.

11. Defective Products or Non-Conformity

We recommend checking the product shortly after delivery and contacting customer service if you discover a defect, damage, incorrect item, or any discrepancy between the product received and the order.

Reports concerning defects or non-conformity will be reviewed as soon as reasonably possible.

Nothing in this policy limits the company's legal obligations or the customer's rights in relation to defects, non-conformity, or any other violation of applicable law.

12. Defective Products

If you believe that a product is defective, please contact customer service and, where possible, provide photographs or other information that may assist us in reviewing the issue.

Each case will be reviewed according to its circumstances and in accordance with applicable law.

The company will not condition rights granted to the customer under applicable law on the customer reporting a defect immediately; however, customers are encouraged to contact us as soon as possible so that we can provide prompt and efficient assistance.

13. Swimwear Care and Washing Instructions

Customers should follow the care and washing instructions provided on the product's care label.

Damage caused by failure to follow the product's care instructions may not be covered by the company's responsibility, subject to the circumstances and applicable law.

14. Invoice or Proof of Purchase

For the purpose of processing an exchange, return, refund, store credit, or an inquiry regarding an order, the company may request information that enables us to locate the transaction, such as an order number, invoice, receipt, or other purchase details.

Nothing in this requirement shall prevent a customer from proving the transaction through another method where permitted by applicable law.

15. Cancellation or Cancellation of Part of an Order by the Company

If an ordered product cannot be supplied, including due to insufficient inventory, a system error, a payment issue, or a limitation relating to the delivery address, the company may contact the customer to arrange an appropriate solution.

If the company is unable to supply a product for which payment has been made, the customer will receive a refund in accordance with applicable law and the circumstances of the case.

16. Customer Service

For any questions regarding cancellations, returns, exchanges, store credit, or defective products, please contact us:

Email: atiaashani@gmail.com

WhatsApp / Telephone: (+972) 54-645-8282

We will do our best to provide prompt assistance and help you throughout the process.

17. General Provisions

This policy governs cancellations, returns, exchanges, refunds, and store credit for purchases made through the website.

This policy is subject to applicable law as amended from time to time.

If any provision of law grants the customer a right that is not expressly stated in this policy, or establishes different conditions, the applicable law shall prevail.

The company may update this cancellation, return, exchange, refund, and store credit policy from time to time, subject to applicable law. The terms applicable to each transaction shall be determined in accordance with the law and the terms in effect at the time the transaction was made.

We wish you a pleasant shopping experience and hope you enjoy your purchase.