Shipping and Order Processing Policy

Order Processing

All orders are processed and shipped on business days, Sunday through Thursday, excluding holidays, holiday eves, and official days of rest.

Orders received by 12:00 PM on a business day will be processed on the same business day.

Orders received after 12:00 PM will be processed on the following business day.

Orders received on Fridays, Saturdays, holidays, or holiday eves will be processed on the following business day.

Shipping

• The cost of delivery by courier to your home or workplace is NIS 40.

• Free shipping is available for orders of NIS 899 or more, subject to the terms of the website.

• Estimated delivery time is 3–7 business days from the date the order is processed. The day on which the order is placed is not counted as a business day for the purpose of calculating the delivery period.

• Deliveries are made exclusively to cities and localities located within the territory of the State of Israel, and are subject to the delivery areas serviced by the shipping company.

• Deliveries are carried out according to the operating days and hours of the shipping company.

• Deliveries are generally made between 9:00 AM and 7:00 PM. Therefore, we recommend selecting a delivery address where someone will be available during these hours, including a workplace address.

• The company does not guarantee a specific delivery time. Delivery times may vary depending on the delivery route, shipping volumes, weather conditions, holidays, special circumstances beyond the company's control, and any delays caused by the shipping company.

• During the Jewish holiday periods of Tishrei and Passover, special promotions, and periods of unusually high demand, including sales events such as Black Friday and Singles' Day, delivery times may be longer. During such periods, delivery may take up to 7 business days from the date the order is placed, unless otherwise stated on the website.

• For the purposes of this policy, a "Special Promotion" means a promotion or sales event in which the company offers exceptional discounts or benefits, at its discretion.

• The company may update its shipping terms from time to time, including shipping fees, delivery areas, and delivery times, subject to applicable law and publication of the updated terms on the website.

• If an order cannot be delivered to the address provided by the customer due to a limitation of the delivery area, the company may contact the customer to arrange an alternative delivery address or another appropriate solution.

Orders During Special Promotions

During special promotions, including Black Friday, Singles' Day, end-of-season sales, and other special sales events, as well as for up to 5 days following the end of such promotion, unusually high order volumes may affect order processing and delivery times.

During these periods, delivery may take up to 7 business days from the date the order is placed, subject to the terms published on the website.

Force Majeure and Exceptional Circumstances

The company will make reasonable efforts to process and deliver all orders within the estimated delivery times stated on the website. However, delivery times may be affected by circumstances beyond the company's reasonable control.

Such circumstances may include, without limitation, war, military operations, armed conflict, security incidents, states of emergency, terrorism, rocket or missile attacks, government or Home Front Command restrictions or instructions, closures of roads or areas, evacuations, strikes, labor disputes, extreme weather conditions, natural disasters, pandemics, disruptions to transportation or logistics services, and other exceptional or unforeseen circumstances that may affect the company's ability or the shipping provider's ability to process or deliver an order.

In such circumstances, delivery may be delayed beyond the estimated delivery times stated on the website. The company will make reasonable efforts to resume normal order processing and delivery as soon as reasonably possible.

If an exceptional circumstance materially affects an order, the company may contact the customer with an updated delivery estimate or, where applicable, offer an alternative solution in accordance with applicable law.

Nothing in this section shall be construed as limiting any rights granted to the customer under applicable law.

Sale Items

Returns, exchanges, and cancellations of products purchased as part of a SALE will be handled in accordance with the return and exchange policy published on the website and applicable law.

Nothing in this policy is intended to limit any consumer rights granted under applicable law.

Changes to Shipping Terms

The company may update its shipping terms from time to time, including shipping fees, delivery areas, delivery options, and estimated delivery times, subject to applicable law.

The terms applicable to an order will be those published on the website at the time the order is placed.

Self-Pickup

At this time, self-pickup is not routinely available through the website.

However, customers may contact the studio by telephone at 054-645-8282 to inquire about arranging a self-pickup.

Where self-pickup has been approved, the order will generally be ready for collection within up to 3 business days from the time contact is made and the pickup is arranged, unless otherwise agreed with the customer.

Pickup will take place at the studio at the date and time agreed in advance.